We aim to dispatch all orders within 48hrs of confirming the order. If there is a problem we will contact you as soon as possible to discuss your order. We have a number of shipping options to ensure that you have the option of faster, secure delivery. These include:
- UK Standard Delivery
To ensure adequate insurance on your items, our standard delivery cost varies according to the cost of your order.
- Orders up to £35 - Royal Mail 1st Class- £3.50
- Orders from £40-£85 - Royal Mail 1st Class Recorded (requires signature) - £5.50
- Orders over £90 - Royal Mail Special Delivery 1pm (requires signature) - £8.50
- UK Next Day Delivery - £9.00
- Royal Mail International Tracked & Signed (requires signature)- £9.50
- Royal Mail International Tracked (priority handling status) - £12.00
Rest of the World
- Royal Mail Standard 1st Class - £12.00
- You will always receive an email confirmation of dispatch.
- We are able to dispatch to an address different from the billing address.
*Please note the insurance cover for 1st Class is limited to £50. If you wish a fast and fully insured service please choose Special Delivery shipping at checkout. For "Rest of the World" orders, please email us to arrange courier delivery.*
We aim to make sure that all our jewellery is of the highest standards, however if you are not completely satisfied with your purchase, simply return the item to us within 7 days of receipt.
Returned items should be UNUSED and UNWORN and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Delivery charges are only refundable where goods are faulty and a refund is made.
Goods will only be accepted for return if they are returned within 7 days of delivery, unless we have notified you otherwise.
Our full returns policy can be seen on our Terms & Conditions page