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The Legals

nbNg is a brand of Ng Jewellery

Thank you for visiting the nbNg Online Shop (hereinafter referred to as “the Site”). Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions. 

Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase. 

Ng Jewellery from time to time may modify or make changes to these Terms and Conditions at its complete discretion. The fact of using the site after said modifications implies that you agree to comply with and be bound by these modified Terms and Conditions. 

Please read the Terms and Conditions regularly. If you do not agree to any of the Terms and Conditions or modified Terms and Conditions, then you must stop using the site immediately. 

In particular, we draw you attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Ng Jewellery’s Privacy Policy before you register to use this Site or any of this Site's services. 

PAYMENT AND PRICING: 

The prices payable for goods that you order are as set out in our website. 

All of our prices are in GBP. You will be billed in GBP and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. 

Ng Jewellery uses Stripe Secure Payments to process payments, which accepts most credit and debit cards. You are not required to have a Stripe account to purchase from this store. 

Stripe is a secure online payment gateway that encrypts your card details in a secure host environment. 

We do not hold your payment card details on this site or on our database and assume no responsibility for the provision of this service or for any financial loss incurred through the use of the Stripe payment service. 

If you would prefer to make a payment via a bank transfer (UK ONLY), please get in touch for arrangements to be made. Orders will only be dispatched when your payment has cleared and been received. Please note that this can take up to 5 working days. 

Ng Jewellery reserves the right to change the price of goods offered on the website at any time and without prior notice. 

Ng Jewellery constantly checks to ensure that all prices shown on the site are accurate. We cannot however guarantee that no errors have occurred. Should an error in the price of an item occur Ng Jewellery will give the client the option of re confirming the purchase of the item at the correct price or of cancelling the order. 

If Ng Jewellery is unable to contact the client, the order will be considered cancelled. 
 

ACCEPTANCE OF YOUR ORDER

Once your order has been placed, you will receive an email acknowledging the details of your purchase. This email is an acceptance of your order completion and the contract between you and Ng Jewellery will be perfected when we dispatch the goods to you. The sale contract is therefore concluded in London, England and the language of the contract is English. 


We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out above. 

Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing goods from the site whether or not the goods have been sold; removing, screening or editing any materials or content on the site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

If we do cancel your contract we will notify you by e-mail or by telephone, and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered. 

LIABILITY: 

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery of the goods in question. 

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either: ? 

To make good any shortage or non-delivery, or to replace any goods that are damaged or defective. 

To refund to you the amount paid by you for the goods in question in whatever way we choose. 

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause above. 

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase. 

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. 

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail, Parcel Force or FedEx. 
 

NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by e-mail to info@nbbyng.com and all notices from us to you will be displayed on our website from time to time. 

PRIVACY: 

You acknowledge and agree to be bound by the terms of our privacy policy. 

COPYRIGHT: 

You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights, all brand names, names of lines, designs, models of items, that appear on the website or in the domain name, are the exclusive property of Ng Jewellery. 

All intellectual property rights associated with items created in association with the’ custom made’ or ‘bespoke’ options are and will remain the property of Ng Jewellery. Any utilisation, reproduction, even partial of the designs, models, brand names, and names of lines is totally prohibited. 

Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction. 

THIRD PARTY: 

We may include hyperlinks on this Site to other websites or resources operated by parties other than Ng Jewellery, including other stockists and advertisers. Ng Jewellery has not reviewed all of the sites linked to this site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. 

GOVERNING LAW: 

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law. The terms of this charter (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto. 

EVENTS BEYOND OUR CONTROL: 

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

ENTIRE AGREEMENT: 

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. 

We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

RETURNS POLICY

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 7 days of receipt. 

Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. 

Please note: 
Goods will only be accepted for return if they are returned within 7 days of delivery, unless we have notified you otherwise. 

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. 

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made. 

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.

 

 

 Privacy Policy

This Privacy Notice describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through my website www.nbbyng.com or its related sites and services as well as face to face transactions.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including my website provider, Squarespace or any third party services you access through it.

What Information do I Collect?

Contact Forms and Newsletter Subscriptions

When you contact me through the website contact form (on my Squarespace site) or subscribe to my newsletter (via the Mailchimp sign-up form) I will use the data you provide in order to communicate with you either directly via email or by sending automated newsletters containing details of news, events or special offers. This data will only be used for this function.

Online Purchases

To fulfil your order, you must provide me with certain information (which you authorised my website host, Squarespace and my payment gateway, Stripe to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Face to Face Purchases

To complete the payment transaction, you must provide me with certain information (which you authorise my payment platforms Izettle or Sum Up to provide to me), such as your name, email address, some payment information, and the details of the product that you’re purchasing.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

·         as needed to provide my services, such as when I use your information to fulfil your order or purchase, to settle disputes, or to provide customer support;

·         when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

·         if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases as required by tax law; and

·         as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as

1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and

2) Compliance with my Policy and Terms of Use. I use your information as necessary to comply with my obligations under any Third Party Policy and Terms of Use.

 

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

·         Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Some of these third parties may store and process your information through hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer.

·         

You can read each of the third party Data Protection Policies below

Contact & Newletters

                                Googlemail

                                Mailchimp

Online Transactions

                                Squarespace

                                Stripe

                                Royal Mail

Face to Face Transactions

                                Izettle

                                Sum Up

 

·         Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:

a)       respond to legal process or to government requests;

b)      enforce my agreements, terms and policies;

c)        prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

d)      protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years however some invoice details may be held for up to 7 years to comply with HMRC.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

·         Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

·         Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

·         Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

·         Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Me

For purposes of EU data protection law, I, Nettie Birch, am the data controller of your personal information. If you have any questions or concerns, you may email me at info@nbbyng.com. Alternately, you may contact me in writing at:

Nettie Birch, Studio 13, Unit 0, Thames-Side Studios, Harrington Way, London, SE18 5NR

Shipping

We aim to dispatch all orders within 48hrs of confirming the order. If there is a problem we will contact you as soon as possible to discuss your order. We have a number of shipping options to ensure that you have the option of faster, secure delivery. These include:

UK Addresses

  • UK Standard Delivery

 To ensure adequate insurance on your items, our standard delivery cost varies according to the cost of your order.

  • Orders up to £35 - Royal Mail 1st Class- £3.50
  • Orders from £40-£85 - Royal Mail 1st Class Recorded (requires signature) - £5.50
  • Orders over £90 - Royal Mail Special Delivery 1pm (requires signature) -  £8.50
  • UK Next Day Delivery - £9.00

European Addresses

  • Royal Mail International Tracked & Signed (requires signature)- £9.50
  • Royal Mail International Tracked (priority handling status) - £12.00

Rest of the World

  • Royal Mail Standard 1st Class - £12.00

 

  • You will always receive an email confirmation of dispatch.
  • We are able to dispatch to an address different from the billing address.

*Please note the insurance cover for 1st Class is limited to £50. If you wish a fast and fully insured service please choose Special Delivery shipping at checkout. For "Rest of the World" orders, please email us to arrange courier delivery.*

 

Returns

We aim to make sure that all our jewellery is of the highest standards, however if you are not completely satisfied with your purchase,  simply return the item to us within 7 days of receipt. 

Returned items should be 
UNUSED and UNWORN and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Delivery charges are only refundable where goods are faulty and a refund is made.

Please note: 
Goods will only be accepted for return if they are returned within 7 days of delivery, unless we have notified you otherwise. 

Our full returns policy can be seen on our Terms & Conditions page

 

About The Jewellery

Q: What is fold forming?

A: Fold forming is a relatively young metal working technique, developed in the 1980's by renown metalsmith Charles Lewton-Brain.

Each piece is made from relatively thin sheet metal, folded in various ways. The folds or open edges are then stretched, either by simple hammering, passing through rolling mills, or even, for very large, sculptural work, hydraulic beaters. Once the folds are opened again, beautiful, flowing, organic shapes are produced, which are difficult to form by any other means.

This process means that each piece of jewellery is made from flat sheet metal every time. Every piece is unique as it bears the entirely random beating marks, which will vary from maker to maker.

For a more visual idea, please watch the video on my About page.

Q: What materials do you use.

A: Our jewellery is made using high grade materials sourced in the UK. Our aluminium jewellery is produced from nickel free 99% pure sheet whilst our copper is 99.9% pure.

For our silver jewellery we use either standard sterling silver (92.5% pure) or fine silver (99.9% pure) dependent on the malleability required for the design.

Where used, our plating is 18ct gold, professionally applied to 2 microns on pendants and 1 micron on earrings.

All of our chains, clasps, ear wires, studs and butterfly backs are sterling silver. The only exception to this, is the aluminium "Pod" choker which has a hand-made aluminium friction clasp on a jewellery product called "tiger tail" (steel cable with plastic sheath).

Where appropriate, or if specified by the customer, we may use 9ct gold for ear wires/ studs. 

Q: What about allergies?

A:  We only use the very purest of metals that are known, generally, to have low allergy risks. For the majority of wearers, our pieces should not pose a problem, however there is a small number of people who have shown allergic reactions to metals including silver and even gold. Whilst we take no responsibility for reactions to our jewellery, we are quite happy to work with customers to minimise their existing problems. This can include sourcing chains and findings in alternative metals to suit.

Q: How do I care for my jewellery?

A:  Our jewellery is very easy to care for:

  • Aluminium is a beautiful metal which is very stable and does not tarnish. It should keep it's finish for many years and any surface dirt can be removed with a damp cloth before drying completely. 
  • All our copper pieces are finished with a purpose made, non toxic, long lasting, jewellery lacquer to maintain their beautiful colours. Again any surface dirt can be removed with a damp cloth before drying thoroughly.
  • Our silver jewellery and any silver components such as chains can be cleaned either with a silver polish cloth or with silver polish wadding such as "Silvo". These are now readily available in supermarkets. We do not recommend cleaning our oxidised silver as this will remove the black colour key to the design.
  • We do not recommend wearing any jewellery whilst swimming as the chemicals used for sanitation can damage the pieces.

 

About My Order

Q: When will I get my order?

A: We aim to dispatch all orders within 48hrs of confirming the order. If there is a problem we will contact you as soon as possible to discuss your order. We have a number of shipping options to ensure that you have the option of faster, secure delivery. These include:

UK Addresses

  • UK Standard Delivery

 To ensure adequate insurance on your items, our standard delivery cost varies according to the cost of your order.

Orders up to £35 - Royal Mail 1st Class- £3.50

Orders from £40-£85 - Royal Mail 1st Class Recorded (requires signature) - £5.50

Orders over £90 - Royal Mail Special Delivery 1pm (requires signature) -  £8.50

 

  • UK Next Day Delivery - £9.00

 

European Addresses

  • Royal Mail International Tracked & Signed (requires signature)- £9.50
  • Royal Mail International Tracked (priority handling status) - £12.00

Rest of the World

  • Royal Mail Standard 1st Class - £12.00

You will always receive an email confirmation of dispatch.

*If you wish a fast and fully insured service for "Rest of the World" orders, please email us to arrange courier delivery.*

 

Q: Can I send the item as a gift?

A:  Yes certainly!

We can always send items to a delivery address rather than a billing address and we can even include a short message! 

Just make sure at the checkout stage that you:

  1. In Shipping Options, untick the "Shipping Address same as Billing" option to allow you to add a different delivery address.
  2. In Additional Info, let us know it is a gift by checking the "Yes" button.
  3. Add your message 

We will send the item, with your message, but email the invoice directly to you. That way the surprise stays a surprise!

We also offer a gift wrapping service for an additional £2.50. This can be found as an additional item below each product. Simply add to your cart in the normal way and we will take care of it. 

Q: What about custom orders or commissions?

A: We LOVE doing special things for special people. 

If you would like something for a special occasion or wish to commission a piece to your own design please do get in contact to discuss your ideas. Email Us

Q: What if something goes wrong and I need to return an item?

A: We aim to make sure that all our jewellery is of the highest standards, however if you are not completely satisfied with your purchase,  simply return the item to us within 7 days of receipt. 

Returned items should be UNUSED and UNWORN and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Delivery charges are only refundable where goods are faulty and a refund is made.

Please note: 
Goods will only be accepted for return if they are returned within 7 days of delivery, unless we have notified you otherwise. 

Our full returns policy can be seen on our Terms & Conditions page

 

Stockists

The North

Bessemer II
525 Ecclesall Rd
Sheffield, S11 8PR

The Biscuit Factory
16 Stoddard St
Newcastle-Upon-Tyne, NE2 1AN

Blackwell, The Arts & Crafts House
Bowness-on-Windermere
Cumbria, LA23 3JT

Made Gallery
14A Orange St
Uppingham, Rutland, LE15 9SQ

 

The South

Samson & Coles
13 Oxford St
Whitstable, Kent, CT5 1DB

Tudor House Gallery
38 Knight St
Sawbridgeworth, Herts, CM21 9AX

Walford Mill Crafts
Stone Lane
Wimborne, Dorset, BN21 1NL

Brass Monkeys
109 Portland Rd
Hove, BN3 5DP

British Museum - Grenville Room Shop
Great Russel St
London, WC1B

Fisherton Mill
108 Fisherton St
Salisbury, SP2 7QY

JeDeCo
Unit 1.17 First Floor Courtyard, Oxo Tower Wharf
Barge House Street, Southbank, London SE1 9PH